Shapely | Knowledge Base

Welcome to Shapely's Frequently Asked Questions page! We're excited to help you achieve the best shape of you! Check out this page to get answers to the most frequently asked questions. You can also call us at 424-600-8360 or email us at hello@getshapely.com.

    • Recent Articles

    • How long does it take for my medication to be delivered?

      Once Shapely processes your medication order, it will be sent immediately to our compounding pharmacy partners for processing. Typical delivery timelines are 3-7 business days. We recommend that you place medication orders early (at least 7 business ...

    • Does Shapely provide refunds for medications?

      At Shapely, we are committed to providing personalized, high-quality care for all our clients. Please note that we do not offer refunds for compounded weight loss medications. These medications are prepared by 503A FDA-regulated pharmacies ...

    • Which compounding pharmacies do you partner with?

      We're proud to partner with 503A certified pharmacies. Currently we are partnered with Ousia Pharmacy based in Spring Hill, Florida and RedRock Pharmacy based in Utah. Our patients have seen excellent results with both pharmacies.

    • How do I access your companion app?

      We use Healthie as our companion app and platform for connecting with patients. You can use Healthie to chat with your doctor and dietitian, send photos, and connect any fitness devices. After scheduling your appointment, you'll receive a link to set ...

    • How will I know if I am eligible to join Shapely by using your website?

      1. Go to https://www.getshapely.com/ 2. Click Am I eligible? And answer the following questions. Once you click on Submit. You will be routed to schedule an appointment with out Board certified Shapely Doctor!

    • Popular Articles

    • Does insurance cover compounded medications?

      Presently, almost all insurances do not cover compounded medications. We offer these medications to improve access for for patients whose insurance doesn’t cover the branded drug. It is always best to speak with your insurance provider to determine ...

    • What can I eat when I am enrolled in the Shapely program?

      Shapely does not subscribe to any single diet or require you to have any specific kind of diet. Our expert physicians and dieticians will work closely with you to help you find a dietary lifestyle that works best for you, focusing on increasing your ...

    • How will I know if I am eligible to join Shapely by using your website?

      1. Go to https://www.getshapely.com/ 2. Click Am I eligible? And answer the following questions. Once you click on Submit. You will be routed to schedule an appointment with out Board certified Shapely Doctor!

    • How much does compounded medication cost?

      For patients for whom insurance does not cover the cost of medications, we offer compounded semaglutide and tirzepatide through our accessibility program. Shapely partners with 503A certified pharmacies based in the USA that have been carefully ...

    • Will the effect of medication be the same if it is from a compounding pharmacy?

      Absolutely! We use 503A pharmacies that provide generic medications with equivalent effectiveness as the brand name drugs. The effect of the medications is the same as retail pharmacies. Our compounding pharmacies can create the perfect dose for your ...