Shapely | Knowledge Base

Welcome to Shapely's Frequently Asked Questions page! We're excited to help you achieve the best shape of you! Check out this page to get answers to the most frequently asked questions. You can also call us at 424-600-8360 or email us at hello@getshapely.com.

    • Recent Articles

    • How long does it take for my medication to be delivered?

      Once Shapely processes your medication order, it will be sent immediately to a compounding pharmacy for processing. Typical delivery timelines are 3-7 business days. We recommend that you place medication orders early (at least 7 business days prior ...

    • Does Shapely provide refunds for medications?

      At Shapely, we are committed to providing personalized, high-quality care for all our clients. Please note that we do not offer refunds for compounded weight loss medications. These medications are prepared by 503A FDA-regulated pharmacies ...

    • Which compounding pharmacies do you use?

      We're proud to exclusively use 503A and 503B FDA-regulated pharmacies to ensure the highest safety and quality of products for our patients. Currently, we primarily use Ousia Pharmacy based in Spring Hill, Florida and RedRock Pharmacy based in Utah. ...

    • How do I access your companion app?

      We use Healthie as our companion app and platform for connecting with patients. You can use Healthie to chat with your doctor and dietitian, send photos, and connect any fitness devices. After scheduling your appointment, you'll receive a link to set ...

    • How will I know if I am eligible to join Shapely by using your website?

      1. Go to https://www.getshapely.com/ 2. Click Am I eligible? And answer the following questions. Once you click on Submit. You will be routed to schedule an appointment with out Board certified Shapely Doctor!

    • Popular Articles

    • Does insurance cover compounded medications?

      Presently, almost all insurances do not cover compounded medications. We offer these medications to improve access for for patients whose insurance doesn’t cover the branded drug. It is always best to speak with your insurance provider to determine ...

    • What can I eat when I am enrolled in the Shapely program?

      Shapely does not subscribe to any single diet or require you to have any specific kind of diet. Our expert physicians and dieticians will work closely with you to help you find a dietary lifestyle that works best for you, focusing on increasing your ...

    • How is Shapely different from other weight loss programs?

      Here's what sets Shapely apart: ✅ Expert physician: Our founder and physician lead Dr. Justin Zaghi is an internal medicine specialist, graduate of Harvard Medical School, and specialist in weight loss. Unlike other weight loss providers that spend ...

    • How will I know if I am eligible to join Shapely by using your website?

      1. Go to https://www.getshapely.com/ 2. Click Am I eligible? And answer the following questions. Once you click on Submit. You will be routed to schedule an appointment with out Board certified Shapely Doctor!

    • How long does it take for my medication to be delivered?

      Once Shapely processes your medication order, it will be sent immediately to a compounding pharmacy for processing. Typical delivery timelines are 3-7 business days. We recommend that you place medication orders early (at least 7 business days prior ...