Shapely | Knowledge Base

Welcome to Shapely's Frequently Asked Questions page! We're excited to help you achieve the best shape of you! Check out this page to get answers to the most frequently asked questions. You can also call us at 424-600-8360 or email us at hello@getshapely.com.

    • Recent Articles

    • Which insurances do you accept?

      We accept Original Medicare and most PPO plans from Aetna, Anthem, Blue Cross Blue Shield, Cigna, Health Net, Humana, and UnitedHealthcare. If you have an HMO, Medicaid, or no insurance, don’t worry — we offer affordable self-pay plans so you can ...

    • How long does it take for my medication to be delivered?

      Once Shapely processes your medication order, it will be sent immediately to a compounding pharmacy for processing. Typical delivery timelines are 3-7 business days. We recommend that you place medication orders early (at least 7 business days prior ...

    • Does Shapely provide refunds for medications?

      At Shapely, we are committed to providing personalized, high-quality care for all our clients. Please note that we do not offer refunds for compounded weight loss medications. These medications are prepared by 503A FDA-regulated pharmacies ...

    • Which compounding pharmacies do you use?

      We're proud to exclusively use 503A and 503B FDA-regulated pharmacies to ensure the highest safety and quality of products for our patients. These pharmacies include BPI, ProRX, VitalRX, Red Rock Pharmacy, and OptioRX. Upon patient request we can ...

    • How do I access your companion app?

      We use Healthie as our companion app and platform for connecting with patients. You can use Healthie to chat with your doctor and dietitian, send photos, and connect any fitness devices. After scheduling your appointment, you'll receive a link to set ...

    • Popular Articles

    • Does insurance cover compounded medications?

      Presently, almost all insurances do not cover compounded medications. We offer these medications to improve access for for patients whose insurance doesn’t cover the branded drug. It is always best to speak with your insurance provider to determine ...

    • How is Shapely different from other weight loss programs?

      Shapely is a physician-led medical practice, not a diet company or subscription app. Every patient receives personalized, evidence-based medical care from licensed providers who specialize in weight management and metabolic health. Here’s what sets ...

    • How much does compounded medication cost?

      For patients for whom insurance does not cover the cost of medications, we offer compounded semaglutide and tirzepatide through our accessibility program. Shapely partners with 503A and 503B certified pharmacies based in the USA that have been ...

    • What can I eat when I am enrolled in the Shapely program?

      Shapely does not subscribe to any single diet or require you to have any specific kind of diet. Our expert physicians and dieticians will work closely with you to help you find a dietary lifestyle that works best for you, focusing on increasing your ...

    • Will the effect of medication be the same if it is from a compounding pharmacy?

      Absolutely! We use 503A pharmacies that provide generic medications with equivalent effectiveness as the brand name drugs. The effect of the medications is the same as retail pharmacies. Our compounding pharmacies can create the perfect dose for your ...